How to Vet a Flooring Contractor
in Metro Atlanta — 10 Questions

Georgia treats flooring as a specialty trade, so homeowners should focus on appropriate insurance, a written scope, and verifiable business credentials rather than assuming a state flooring license exists.

Fly-by-night contractors change names every 2–3 years to escape bad reviews. Ask for the founding date.

Ask who will perform the work, who supervises the project, and who is responsible for resolving installation issues.

Old reviews don't reflect current quality. Recent reviews = current performance.

BBB doesn't accept bribes. Accredited + A+ rating means complaints are rare and handled quickly.

A written scope makes it easier to compare materials, preparation, exclusions and pricing before work begins.

Substrate condition can affect the performance of new flooring, so soft spots, movement, moisture and floor-flatness issues should be evaluated before installation.

For claim-related flooring work, useful contractor documentation can include measurements, photos, material information, repair/replacement notes and a written estimate. Coverage decisions remain with the insurer and adjuster.

If a contractor only pushes one brand, they're likely marking it up heavily. Major brands = manufacturer warranties.

National brands and franchises route you through call centers. Local contractors should answer directly.